Adam Honeysett-Watts is Principal Director at Conservatives in Communications, Co-Chair of the PRCA Corporate Group and Founder & Director at do Different. 

I recently hosted an event for the PRCA Corporate Group, where we discussed ‘delivering bad news’.

With many thanks to two of my clients: Aisha Cuthbert, Head of Communications at One Housing, and Andy Taylor, Head of External Affairs at Network Rail, as well as Conservatives in Communications patron Kulveer Ranger, Global Head of Strategy and Communications (Financial Services & Insurance) at Atos, for your contributions.

In brainstorming topics for our first event of the year, we felt that 2021 – as we finally emerge from the global pandemic and adjust to the full impact of Brexit – is shaping up to be a challenging economic environment for both large and small businesses alike. You only had to hear the Chancellor’s Budget – where he revealed a titanic shift in policy towards a higher tax, bigger borrowing, expanded state – to understand the difficulties that are facing us.

While many of the tough decisions, such as making redundancies, have been postponed again until after the furlough scheme ends, we believe corporate communications professionals may well find themselves tasked with articulating and delivering bad news as their organisations navigate these challenges. 

So, we discussed how to mitigate the negative impact on our companies, and salvage reputation when things are going south. Hopefully, it was a useful exercise for those starting out, those who have recently switched roles, and even for those seasoned pros to pick-up new tips and share ideas. 

This piece was written for do Different.