How to navigate a crisis like Covid-19 on social media

GUEST POST: Ethan Wilkinson is a Creative and Digital Strategist. Follow on Twitter. Connect on LinkedIn

While Covid-19 was not the first crisis to affect normal life, nor will it be the last, it has been one of the most disruptive in terms of global impact. Schools closed, millions of employees furloughed and elections postponed, as well as many lives tragically lost.

Social distancing increasingly isolated us by restricting visits to family and friends, the concept of connection took on a new meaning with the role of social media and technology critical.

We are able to see the power of social media when these conversations turn into a community of connections between distant individuals reaching out to help others and create meaningful relationships virtually.

Whether you are a candidate or already elected to local public office, where do you fit into a crisis like this and how can you use social media for good?

Here are five tips to help you navigate a crisis – like Covid-19 – on social media:

1.   Assess the situation online

What is the current mood on social media? What are people talking about, how are they reacting and what hashtags are trending? Social media will provide you a real-time snapshot of how things are on the ground. While it can be difficult to postpone campaigns or cancel certain content, carrying on with business as usual, even when well-intentioned, could look tone-deaf.

2.   Work out if there is a place for you

Once you have assessed the situation and the state of play on social media, determine what role you and your movement can play, and if your audience wants or needs anything from you.

3.   Do NOT turn a crisis into a platform to promote your campaign

Often nearly every aspect of life changes due to a crisis. It might be tempting to find new, creative ways to use social media to promote your campaign while it is abuzz with conversation. However, a word of caution: people can smell opportunistic politicians who are exploiting a crisis from a mile away and won’t be scared to call you out! (Usually on Twitter…) If you have decided that you can’t provide any help, it is better to publish a simple message expressing empathy with the situation. If you are really unsure how to navigate a crisis, stay quiet while you formulate a plan.

4.        Communicate with your community

Humans crave connection and you have the opportunity to open yourself up to conversations within your community to forge bonds. This isn’t a time to solicit votes, but a time to show with words and deeds the care you have for your community.

5.        Lead with empathy, not fear

During a crisis people want to know that we’re all in this together. It can help if we are able to show others how we feel. Use shared experiences to make your content and campaigns authentic and relevant. Use this time to serve your community with positive action, not to capitalise on fear and anxiety, even if you see potential for political point scoring.

Whether you are running for office or already elected, it’s imperative that you have a social media campaign plan that helps you identify your objective, your target audience and any campaign consequences.

I’ve recently launched an eBook teaching local, regional and devolved politicians how to better use social media to connect with their local communities. If Conservative candidates around the country want to win the votes of their local communities, you need to have a plan in place.

If you have ideas for the group or would like to get involved, please email us.

This piece was written for our website.

WFH: with trust comes freedom

Adam Honeysett-Watts is Director of Conservatives in Communications and works in the financial technology sector

In response to the coronavirus (Covid-19) pandemic, the government has advised businesses to enable their employees to work from home (WFH). For many, today was the first time they’ve done so. As someone who already benefits from a company policy that allows people to WFH from time-to-time, I wanted to share some thoughts and best practices for making a success of this new-found freedom. More freedom should always be a good thing!

Now is the time for everyone to stop all non-essential contact with others and to stop all unnecessary travel. We need people to start working from home.

Prime Minister Boris Johnson at the first daily press conference on the coronavirus pandemic

For most industry sectors, working 9-to-5 is a thing of the past. In fact, for many in public relations and public affairs it hasn’t been a thing for a while. After the initial introductions, most interactions can be done over the phone or email. I don’t expect anybody to eat breakfast at their desk, hit ‘reply all’ to group emails or stay five minutes past 5pm – just to be “visible”. I do encourage folk to attend morning meetings, read (the daily news and books) and attend industry events – such as those hosted by Conservatives in Communications – to improve their knowledge and skills, and build their networks.

The key to making all this work is for managers – i.e. line managers not managers of other functions – to trust their teams. In turn, all colleagues must deliver – at home and in the office. It’s really that simple. Get it right and the benefits can be a-plenty.

  • Higher productivity. Don’t take my word for it – try Googling academic studies on this.
  • Greater availability. For example, people are more able to join calls with Asia and the US.
  • More time, be active. Spend more time with your friends and family. I use some of the time it would take me to get to and from the office to exercise and I’ve lost a stone and a half (10.5kg) since January.
  • More money. Instead of spending your hard-earned cash on overpriced coffees, £10 lunches and transport, spend it more wisely.
  • Support local. Where possible, spend it in the local community.

The reality is this: people need very little to do their job. In a similar vein to my blog post about 10 PR things to consider in 2020 and beyond, here’s a list (not exhaustive) of 10 tips on how to make a success of WFH and remain productive amidst the chaos:

1. Make space

Ideally, you’d have a home office – a separate and quiet space just for work. Not everyone has that luxury however, including most people who live in city apartments. Instead, it can be the corner of a spare bedroom or dining/living space. Preferably, it won’t be the kitchen table as you should avoid mixing home and work life. It also becomes difficult if there’s more than one occupant WFH or on holiday.

2. Right equipment

At a minimum, you will need a PC/laptop, internet/wi-fi and a mobile phone. If possible, buy a printer, shredder and a lamp.

3. Create routine

Establish one early on – that works for you (and hopefully for others). For example: get up by 7am, check inbox and social media channels, do exercise, get ready, work from 9am-12pm, pop out and grab some lunch, read the daily news, work 1-5pm with a break in between, do some personal chores, cook dinner/ attend event/ see friends and check emails etc. once during the evening. For the record, I don’t cook!

4. Be available

Be online. Be available. You shouldn’t have to prove yourself or over communicate, because you’ll be sat at your desk – albeit in your home.

5. Stay connected

Stay in contact with the outside world – colleagues and further afield. Setup phone/ video meetings, create colleague WhatsApp groups, follow social media channels and have the news or radio on in the background. Don’t hesitate to ask for what you need.

6. Get organised

Unless you rate them (I don’t!), you don’t need Microsoft Teams and other tools like Slack to do your job. Good old Microsoft Outlook, Google Suite and Skype are enough, and do share invites for personal time off.

7. Purposeful meetings

In terms of meetings – the fewer, shorter and more purposeful they are the better. Avoid scheduling meetings for meetings sake. Weekly should be enough – consider making them bi-weekly or even monthly. You don’t need to use the full hour – 45 minutes is ideal but aim for 30. For this to work, test connections, be on time and avoid all the clichés. Every meeting should have an agenda, which you stick to, and everyone is responsible for recording their actions.

8. Face time

WFH does not mean never seeing colleagues again. Face-to-face interactions are vital. Where possible, you should meet in-person at introductory meetings, networking events and yes, team socials.

9. Go outside

As mentioned early on, just because you’re now at home doesn’t mean you can’t go on the balcony/ walk around the garden/ go to the shop. It’s important to get fresh air!

10. Keep reflecting

Continuously reflect on what’s working well and isn’t, and shake-up accordingly.

If you have ideas for the group or would like to get involved, please email us.

This blog was republished by the public relations firm Vested.

Different journeys, same end destination

Adam Honeysett-Watts is Director of Conservatives in Communications and works in the financial technology sector.

I have written before about my early-life journey from picturesque Beverley – one of the North’s best-kept secrets (and where 59% of voters opted to leave the European Union) – to East Anglia (some 69% voted the same way) where, aged 18 I moved to study politics, including European culture and identity. It is a period of my story which made me develop an understanding for my fellow countrymen’s Euroscepticism.

Yet, sometime during the ensuing decade, I developed a healthy respect for the EU. I attribute this to working in the City and city breaks in European capitals. And so, in 2016, I joined the 79% of South Londoners in Lambeth by voting to remain in the EU. I understand, therefore, why some people, including fellow Tory Reform Group members, questioned my early support and subsequent enthusiasm for Boris Johnson – for he, perhaps more than anyone else involved, advocated for Vote Leave.

Let me set out why I believe our end destination, under Johnson’s leadership, is more important than the journeys we are on – and how I eventually arrived there.

Our relationship with the EU is quite complex. I believed, rightly so, that it is a relationship of such complexity that it cannot be boiled down into one question in a ballot. I also believed – and feared – that a vote on this issue had the potential to split the Conservative Party and the country. Like George Osborne, this was one of those rare occasions when I disagreed with David Cameron because I couldn’t support the call for a referendum on the EU. However, when, in 2015, the Tories unexpectedly achieved a majority, and with no coalition partners to block one, a referendum became inevitable and the campaigns to leave and remain began in earnest.

At that point, I decided to campaign for Conservatives IN. However, the campaign to remain lost and the campaign to leave won. The EU referendum question, while simplistic, was clear. We have since discovered that though leave means quite different things to different people, the decision to leave was made. As such, the discussion moved to how we would build national consensus to deliver on the result of the referendum and help move our country forward.

Except, that didn’t happen. Theresa May made virtually no effort to engage the 48%. This time, as a means of finding consensus, I subscribed to The New European and found myself agreeing with Conservatives for a People’s Vote albeit I prefer the slightly more accurate term ‘confirmatory ballot’. However, Parliament has voted against one and polling indicates that the people do not want one.

One constant throughout these past four years has been the failure of the remain and remoan camp to run an effective operation and win enough support.

There comes a time when we need to accept where we are and recognise the need to move forward and give businesses the certainty they are asking for. Brexit is an important issue, but it should not be an all-consuming and indefinite issue at the expense of other priorities which shape people’s lives. Driven by this pragmatism, it didn’t take much to throw my support behind Johnson – a two-term mayoral winner in Labour London – as the man to take responsibility, own this and make a go of it in the national interest. It is a pragmatism which TRG and other membership organisations should applaud. We need to leverage Johnson’s qualities to win for the nation and shape a better future for all – leavers and remainers alike. After we have reached destination Brexit, we need Johnson’s Conservatives to take on Jeremy Corbyn, Sadiq Khan and the remaining loony left. Our society should be about freedom, individual responsibility and community. It’s time to move on and move forward.

If you have ideas for the group or would like to get involved, please email us.

This piece was written for our website and has been republished by ConservativeHome.com (‘I voted Remain and backed a second referendum. But here’s why I now back Johnson’ – September 10, 2019), The Commentator (‘Brexit: Different journeys, same end destination’ – August 27, 2019) and The Yorkshire Post (‘I voted Remain but now back Boris Johnson over Brexit’ – September 16, 2019). It was syndicated on BrexitCentral (September 10, 2019).