The craft of communications and the coming culture war

GUEST POST: Jason MacKenzie is Managing Partner of Corporate Communications at Nudge Factory and Past-President of the Chartered Institute of Public Relations. Follow on Twitter. Connect on LinkedIn

Political language…is designed to make lies sound truthful and murder respectable and to give an appearance of solidity to pure wind.

We’re neck deep in that Orwellian future. Fake news is the new norm, and effective communicators will win the coming clash between the ‘based’ and the ‘woke’.

If you’re not entirely sure what those two sentences mean, but you’ve got a good idea that this is an important debate, you’re in the majority. We’re familiar with the language of Brexit, and the emotive political discourse leading up to the EU referendum. It’s rooted in an older, simpler paradigm. But we now need greater nuance to navigate the rhetorical battlefields of the future.

The US culture wars started in the 1920s, with the clash between rural and urban American values. The term was rebooted in the 1960s, placed centre stage by disagreements between conservatives and progressives over moral issues, including marriage and abortion.

‘Pro-life’ verses ‘pro-choice’ is a classic example of the framing of an issue. On the face of it, both seem positive and widely acceptable positions to adopt. In reality, they are diametrically opposite. One emphasises the sanctity of life, based on the conviction that human rights begin in the womb, the other prioritises the well-being of a mother over her unborn infant. No one ever describes themselves as ‘anti-choice’ or ‘pro-death’.

American pollster Frank Luntz demonstrates the importance of persuasive language in Words That Work: It’s Not What You Say, It’s What People Hear, by asking why people dislike big oil.

America’s energy producers have been their own worst enemies…“drilling for oil”…reminds people of Jed Clampett shooting at the ground, conjuring images of liquid black goo gushing into the sky…

The antidote is simple: they replaced ‘drilling for oil’ with ‘energy exploration’ – far more acceptable, at least semantically.

Language matters. Phrasing matters. Framing matters.

Vote Leave won because 17.4 million people understood and embraced ‘Vote leave, take back control’ – most importantly because it encapsulated the underlying message. You could argue that ‘Make America Great Again’ worked for the Republicans in 2016 in the same way, and that ‘Get Brexit done’ delivered an 80-seat majority for the Conservatives six months ago.

But not all air wars are fought by giant industries to reposition themselves, or by political parties to win elections. The coming culture war will be fought on multiple fronts, across social, digital and traditional media, and with myriad voices and factions. While many combatants will simply shout into echo chambers that reinforce their own worldviews, deepening tribalism – others will cut through, and change the way we think, feel and act.

Over the past few weeks we’ve witnessed two major flashpoints. The diehard remain coalition piled pressure on Boris Johnson to sack Dominic Cummings, for actions that Durham Police said “might have been a minor breach of the regulations.” But the Prime Minister’s adviser neither resigned nor was forced out.

The old rules no longer apply. Cummings would not have survived in the pre-Trump era. The US President’s relentless refusal to adhere to convention has crossed the Atlantic. There’s a willingness to stand up to received wisdom, herd mentality and the prevailing media narrative. Whether you believe that this shows craven weakness or bold leadership depends on your worldview and where your loyalties lie.

The second major incident sparked riots, looting, and a torrent of hatred and outrage. The universally-condemned and unjust killing of George Floyd in Minneapolis after being pinned to the floor by police officer Derek Chauvin took place on 25th May. Conservatives, liberals and almost everyone across (and beyond) the political spectrum condemned this instance of police brutality. But from there, narratives and courses of action diverged.

On the one hand, there are calls for law and order to prevail, for justice to be done, and for peace – whether peaceful protesting or other meaningful action. At the other end of the spectrum, anarchic looting and violent protests carried out by the likes of Antifa, the militant left-wing movement. Meanwhile, the middle ground is flooded by virtue-signalling.

Our 52/48 nation will continue to be divided, and social media will play an increasing role as a catalyst, stoking the fires of anger and hatred, and deepening our societal fractures. Even something as innocuous as a blog about whether we need ‘Pride Month’ by young, gay Conservative activist Darren Grimes provoked a furore. “I find it utterly depressing that the pride flag now takes pride of place in our national life over our own national flag” he wrote for Conservative Home. Rather than welcoming debate and the free exchange of ideas, he was pilloried on Twitter, rebutted by PinkNews, and the post was ‘cancelled’ by Facebook.

Free speech is vital for democracy. When social media platforms behave more like publishers, exercising censorship and editorial control, they need to be treated as such. Digital acts of ‘no platforming’ such as ‘temporarily restricting’ Twitter parody account @TitaniaMcGrath, smack of censorship and conscious mass manipulation. This is what the founding father of public relations, Edward Bernays might have called “the engineering of consent”.

Identity politics is here to stay. Tribalism is getting deeper. Truth (and underlying trust in our institutions) is more evasive than ever. That’s why professional communications, precise language and persuasive discourse are needed now more than ever. In the court of public opinion, the most powerful arguments will win. Let’s hope that democracy, decency and common sense prevail.

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This piece was written for our website.

Boris set to write our next chapter

Adam Honeysett-Watts is Director of Conservatives in Communications and works in the financial technology sector. 

Before this leadership election got underway, I wrote that the next leader must be able to tell the Tory story – of aspiration and opportunity – and identified Boris Johnson as the person best-positioned to do that.

Having previously supported David Cameron and then Theresa May, I like to think I back winners – at least, in terms of those who reach the top. That said, while the former will be remembered for rescuing the economy – while giving people the power to marry who they love and an overdue say on Europe – the latter, much to my disappointment, has no real legacy. Johnson should avoid repeating that mistake.

His final column for the Daily Telegraph, ‘Britain must fire-up its sense of mission’, was jam-packed with the kind of Merry England (or Merry UK) optimism that we experienced during the Cricket World Cup and that the whole country needs right now: “They went to the Moon 50 years ago. Surely today we can solve the logistical issues of the Irish border”. Quite right.

You’ve guessed it, I’m chuffed that Conservative MPs, media and members supported Johnson’s bid to become our Prime Minister. I’m looking forward to May handing him the keys to Number Ten and him batting for us after three, long years of doom and gloom. Sure, optimism isn’t everything – but it can set the tone. A detailed vision must be articulated and executed by a sound team.

Whichever side you were on before the referendum (or are on now), in the short term, we need to redefine our purpose, move forward with our global partners, unite the UK – and defeat Corbynism.

Mid-term, we should invest further in our national security and technology, improving education and life chances and encouraging greater participation in culture and sport, as well as boosting home ownership. Plus the odd tax cut here and there would be well-advised.

However, we must not put off having debates – for fear of offending – about controlling immigration and legalising drugs, and about funding for health and social care, as well as protecting the environment, for these issues matter and will matter even more in the future.

We should also avoid the temptation to ban political expression, alternative media and sugary foods, and celebrate instead free speech, press freedom and the right to choose.

Again, I look forward to Johnson peddling optimism and hope that people get behind him, because, ultimately, he will write our next chapter – and if we jump onboard and provide support, much more can be achieved by us all working together.

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This piece was written for ConservativeHome.com (July 24, 2019) and has been republished by Politicalite (‘Boris set to write Britain’s next chapter’ – July 24, 2019) and The Commentator (‘Boris brings the sunshine’ – July 28, 2019).