We live in different times

Adam Honeysett-Watts is Principal Director of Conservatives in Communications and Founder & Director of do Different.

For as long as I can remember, I’ve had to do different; and that ability to adapt has never been more important. I was born, went to school and – for all intents and purposes – spent most of my teenage years in Beverley, a market town in East Yorkshire famed for its Minster, Westwood and racecourse. I consider myself to be a Beverlonian.  

With my parents passing away when I was quite young, and my sister at university on the other side of the Pennines, I had to grow up quickly living on my own.  

I recall a handful of conversations with my Dad – him telling me never to forget my roots, and that if I put the hours in it would pay off in the end. Heeding that good advice, I read plenty of books, got my GCSEs and worked every weekend. 

Somewhere along the way I developed an interest in politics. I later learned my great uncle, Arthur Watts of Watts Bros. hauliers, was Mayor of Beverley (1939 – 43). As I write this, a model of one of those trucks sits proudly on my desk.  

During sixth form, I chose to study politics at night college and my enthusiasm grew stronger. With A-levels under my belt, I secured a place at UEA and off to Norwich I went.   

It’s well-known that ‘People in Norfolk do things different.’ We’d get along handsomely during those three years, and I’m forever grateful for the opportunities and experiences that I had.  

Fast forward 13 more and I’ve had the honour of working on behalf of a variety of organisations based around the world. Today, I’m following the trend of launching a UK-based start-up during lockdown; a business that does things… differently. 

It’s time to do different

But it’s not just about me; for we live in different times and we must all do different. 

Before Christmas, I wrote: “2020 is going to be a year like no other. Fasten your seatbelts, folks – you’re in for a wild ride.” I meant the UK could move forward after years of Parliamentary stalemate and the Government could focus on levelling-up the country. 

However, nobody knew what was around the corner. 

Much of what’s taken place over the past six months has been in the works for a while. What’s happened is the pandemic has accelerated the rate at which governments, organisations and individuals alike were already adapting to new expectations. 

You could argue that there’s been – apologies in advance to all PRs and journalists – a turning point, a sea change or as one politician cited: a paradigm shift.  

Even when we find a vaccine, I doubt we’ll return to our old ways of working and living; a lot has happened. We’ve become accustomed to new habits and norms, and become more resilient. 

But with all this change – for example, how we work, how we spend and how we consume information – there is a renewed emphasis on businesses to understand the landscape in which they operate and the world in which their stakeholders now live, while ensuring they continue to stand out from the crowd. 

In this regard, people need partners who get the big picture, get what needs to be done and can get stuff done. That’s me. 

Only then, can you sit down and join our American friends across the pond in sipping a delicious cup of Yorkshire Tea – sales of which have soared 926% – as they stock up to see through the presidential campaign.  

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This piece was written for Adam’s company website.

London – this is Basingstoke calling

GUEST POST: Tony Freeman is a Freelance Thought-Leadership Consultant specialising in financial technology. Follow on Twitter. Connect on LinkedIn 

What many people anticipated has happened. J.P. Morgan, an international bank with 16,000 employees based in the UK – spread across Edinburgh, Glasgow, London, Bournemouth and Basingstoke – has made a call on how it will be organised in the post Covid-19 world. Working from home, at least part of the time, is going to be a “more or less permanent” feature of their model. The “rotational model” will see JPM bankers working “one week a month from home, or two days a week from home, or two weeks a month”, depending on the type of business.

I’m a former employee, so perhaps I tend to place too much value on what the bank says. However, I don’t think anyone can deny the firm is a leader with serious heavyweight thinkers at the very top. Who would you prefer to be in The White House – Donald J. Trump or Jamie Dimon?

This news came out on the same day as a BBC report about 50 UK businesses. None – not even one – is planning a full-scale return to pre-pandemic office staffing levels. Simon Jack, BBC Business Editor, called city-centres an “ecosystem” like a coral reef. It’s a good analogy. And he called the situation a cardiac arrest rather than a process of evolution. It’s also being reported that London’s West End is still only operating at 13% of pre Covid-19 lockdown levels. The national level for other cities is 17%. This heart-breaking quote from The Times sums it up: Andrea Oriani wonders if the sandwich bar that he owns in Leadenhall Market will exist come next year. “The City has died,” he said. “We closed in March, thinking it would be a couple of weeks, and didn’t reopen until early July.” In the first week back he took £400. Compare that with a normal £10,000. Last Thursday he took £240 in a day.

I don’t know anyone who expects any sort of return to normality this year. A friend who lives in Kennington says the neighbourhood is busy with people working from home and, in the evening, pubs and restaurants are thriving. Moorgate, just five tube stops away, is empty. Inflexion-point is an over-used phrase, but this is surely where we’re at. Public transport and the catering/ hospitality segments that solely rely on office workers in the City and West End are in a death spiral. Tragically, I’m not sure there’s anything that can be done.

Are there any positives? Well, yes. Discussing the situation with friends who, like me, haven’t set foot in central London for six months we bemoaned the loss of many things. Office banter, gossip, meeting friends from overseas offices etc., we yearn for a sense of community. Working remotely may well be efficient, however, it can also be soulless at times.

I live in Church Crookham, Hampshire. It’s in the Hart district, which is regularly voted as the best place to live in the country. It didn’t earn its reputation because of its restaurant diversity. My neighbours seem to have an unquenchable appetite for either Italian or Indian food. America may run on Dunkin Donuts – around here it’s pizza and chicken tikka masala. The only standout is our excellent Nepalese restaurants – a legacy of the Gurkha Regiment formerly being based here. We don’t have any Japanese, Lebanese or even Mexican restaurants.

So, my passion for exploring new cuisines has in the past been partly sated by the London food-truck scene. At my old office near Liverpool Street station, we were quite spoilt for choice. Thursday night events at Spitalfields Market were enormous fun too. I’ve even watched open-air salsa dancing while eating spicy Argentinian Empanadas and drinking beer brewed in Rotherhithe. You can’t do that on a Zoom call…

I have a suggestion. Perhaps J.P. Morgan could organise a food-truck event in the car park at their office in Basingstoke? If we can’t or won’t go to London, then they must come to us. Family members tell me that Milton Keynes (where 30,000 people are estimated to be WFH instead of commuting) and mill houses in Sheffield would love some food diversity. Looking forward to it.

If you have ideas for the group or would like to get involved, please email us.

This piece was written for our website.

A lockdown readathon

Adam Honeysett-Watts is Principal Director of Conservatives in Communications

I was badgering folks to read more during lockdown and so I decided to make a note of everything I got through (c.8,500 pages). The only sequence to the below is the order in which I finished them. This list combines non-fiction and fiction titles as well as political and non-political genres.

For consistency, all links direct to publisher sites or Amazon. For availability, check with your independent bookseller before online retailers. Book information relates to the copies I own.

1. The MAGA Doctrine: The Only Ideas That Will Win the Future by Charlie Kirk

HarperCollins | 2020 | Hardback | 256 pages            

Love him or loathe him, Donald J. Trump is the 45th President of the US; but, how did we end up here? Turning Point USA’s founder-president sets out the ‘Make America Great Again’ (MAGA) stall – the movement that brought Trump to The White House – and how he intends to win a second term (clue: ‘Keep America Great’ is the new slogan).

Rating: 3 out of 5.

2. National Populism: The Revolt Against Liberal Democracy by Roger Eatwell & Matthew Goodwin

Penguin | 2018 | Paperback | 384 pages

Professor Goodwin brought up ‘national populism’ – the 21st century conundrum, including MAGA, that’s challenging mainstream politics – at the Conservatives in Communications Spring 2020 Reception. This text goes further – beyond lazy stereotypes of Brexit and Trump supporters – and looks at what is next: will Matteo Salvini become the next Prime Minister of Italy?

Rating: 4 out of 5.

3. Call Me by Your Name by André Aciman

Atlantic | 2009 | Paperback | 256 pages

Set in 1980s Italy – in fact, the film was directed about an hour from Salvini’s hometown of Milan – this real page-turner centres on the blossoming relationship between an intellectually precocious and curious teenager, Elio, and a visiting scholar, Oliver. It chronicles their short, summer romance and the 20 years that follow, which is developed in the sequel ‘Find Me’.

Rating: 5 out of 5.

4. Find Me by André Aciman

Faber & Faber | 2019 | Hardback | 272 pages

Billed as the sequel to ‘Call Me by Your Name’, this novel focuses on three romances: that of Elio’s father and a younger woman, called Miranda; that of Elio and an older man, called Michel; and that of Elio and yes, Oliver. If you discovered the former, you should definitely read this; though a word of warning – manage your expectations.

Rating: 3 out of 5.

5. The Gatekeeper by Kate Fall

HarperCollins | 2020 | Hardback | 272 pages

The Baroness was at the heart of David Cameron’s administration for over a decade. As one of the former prime minister’s most trusted advisors (deputy chief of staff), this is a must-read for any past, current and wannabe media or policy SpAd; it is full to the brim with snippets of information, including several new revelations.

Rating: 5 out of 5.

6. Triggered: How the Left Thrives on Hate and Wants to Silence Us by Donald Trump, Jr.

Center Street | 2019 | Hardback | 304 pages

This isn’t elegant prose, but it’s a wide-ranging and colourful book – think Boris Johnson and Jeremy Clarkson on speed – that covers everything from his childhood to the present day and beyond. If you follow him on social media and you’re (i) a conservative – you will love it, but if you’re (ii) anything else – I can’t really guarantee your reaction.

Rating: 4 out of 5.

7. Friends, Voters, Countrymen: Jottings on the Stump by Boris Johnson

HarperCollins | 2002 | Paperback | 288 pages

Like ‘The Gatekeeper’ – albeit early on in his career – this memoir, of his campaign to become the MP for Henley and endorsed by Jeremy Paxman, is essential reading for any Tory candidate. It is both educational and entertaining, and reflective of his personal style for The Telegraph and The Spectator, including phrases that are now synonymous with him.

Rating: 4 out of 5.

8. The Strange Death of Europe: Immigration, Identity, Islam by Douglas Murray

Bloomsbury | 2018 | Paperback | 384 pages

The Literary Review is spot on here: “Disagree passionately if you will, but you won’t regret reading it.” The author dares to tread where others have avoided like the plague – focusing on three traditionally sensitive topics – however, in my opinion, he does it all rather well; although, perhaps, it could have been written with half as many words.

Rating: 4 out of 5.

9. Seventy Two Virgins by Boris Johnson

HarperCollins | 2005 | Paperback | 336 pages

Now shadow arts minister, this was his first novel to be published, thereby making him the third novelist – after Disraeli and Churchill – to become prime minister. POTUS is set to address both Houses of Parliament and there’s an Islamist terrorist plot to assassinate him – Roger Barlow, a hapless backbench MP (hapless like the book), aims to foil the attack to distract from a scandal.

Rating: 3 out of 5.

10. Matteo Salvini: Italy, Europe and the New Right by Alessandro Franzi & Alessandro Madron

goWare | 2019 | Paperback | 104 pages

This is a map that seeks to answer one simple question: who is Matteo Salvini, really? As both vice-prime minister and minister of the interior (in 2018) the number of non-European illegal immigrants to land in Italy fell by 100,000, and – if current polls are to be believed and his digital and media strategy is anything to go by – he is on course to become their next prime minister.

Rating: 3 out of 5.

11. Have I Got Views for You by Boris Johnson

HarperCollins | 2008 | Paperback | 448 pages            

Published just after he was elected as Mayor of London (first term), this is an anthology of some of his best articles for the Daily Telegraph – such as observations on British society and foreign affairs (including China) – coupled with several new hits. As with both ‘Friends, Voters, Countrymen’ and ‘The Churchill Factor’, this is educational, entertaining and easy to read.

Rating: 4 out of 5.

12. Positive Populism: Revolutionary Ideas to Rebuild Economic Security, Family, and Community in America by Steve Hilton

Penguin | 2018 | Hardback | 240 pages

Along with another Steve (Bannon) and Dominic Cummings, Hilton is one of the political mavericks of our age. Here – in a similar vein to his ‘Invitation to Join the Government of Britain’ (Conservative Party 2010 manifesto) – he begins with an ‘invitation for you to participate in the next revolution’ and puts forward interesting ideas on the economy, society and government.

Rating: 4 out of 5.

13. The Dream of Rome by Boris Johnson

HarperCollins | 2007 | Paperback | 304 pages

Now shadow education minister, here, he discusses how the Roman Empire achieved political and cultural unity in Europe, and compares it to the failure of the European Union to do the same. Not usually one for historical books, this is both an authoritative and amusing study – with plenty of lessons for all of us – and I read it in a few sittings.

Rating: 4 out of 5.

14. The Wages of Spin by Bernard Ingham

John Murray | 2003 | Hardback | 272 pages

This week marks over three decades since Britain elected its first female prime minister, Margaret Thatcher. Sir Bernard’s a journalist and former civil servant, who served as the Iron Lady’s chief press secretary throughout her time in No10. We hear first-hand (and slowly) how spin-doctoring developed, from the man who is wrongly attributed with its invention.

Rating: 3 out of 5.

15. Campus Battlefield: How Conservatives Can Win the Battle on Campus and Why It Matters by Charlie Kirk

Post Hill Press | 2018 | Hardback | 160 pages

I’d read mixed reviews about this, but purchased a copy, since I enjoyed ‘The MAGA Doctrine’ and wanted to see whether Charlie’s experiences resonated with my own young conservative days. Bit pricey, considering how short the text is; however, there’s good intention and some decent content – if you ignore the partisan approach, marketing pitch and re-printings of his tweets!

Rating: 3 out of 5.

16. My Fellow Prisoners by Mikhail Khodorkovsky

Penguin | 2014 | Paperback | 96 pages

Described by The Economist as “the Kremlin’s leading critic-in-exile” (after eight years inside he now resides in London), this is a selection of brilliantly written essays about the author’s first hand accounts of prison life and the people he encountered. It is a clever and quick read, and more people should be made aware of it.

Rating: 4 out of 5.

17. Dangerous by Milo Yiannopoulos

Dangerous | 2017 | Hardback | 232 pages

Akin to ‘Campus Battlefield’, I’d heard mixed reviews and all of the drama around its release just made me want to read it more. The reality, in my opinion, is that the contents of the book, while certainly not everyone’s cup of tea, are far less controversial than its publication (even boring in parts) – conservatives will largely agree with his message while liberals will largely disagree.

Rating: 3 out of 5.

18. The Descent of Man by Grayson Perry

Penguin | 2017 | Paperback | 160 pages

The celebrated artist and media personality Grayson Perry explores masculinity. In short, I think it is well written (and illustrated) – although it took me a while to get into it; however, I didn’t feel there was anything new and therefore, at best, it’s a conversation starter (perhaps that alone might be considered a success?)

Rating: 3 out of 5.

19. Michael Gove: A Man in a Hurry by Owen Bennett

Biteback | 2019 | Hardback | 432 pages

Ignoring the endless typos (I have never spotted so many typos in one book – did anyone proof it?), I really enjoyed reading this biography. The author successfully combines old and fresh information to tell us the story about one of the most recognisable and central characters in British politics today.

Rating: 4.5 out of 5.

20. Celsius 7/7 by Michael Gove

Weidenfeld & Nicolson | 2006 | Hardback | 160 pages

I only learned about this text having read Owen Bennett’s book on the man (see above), but glad I did. In writing ‘Celsius 7/7’, which describes how the West’s policy of appeasement has provoked yet more fundamentalist terror, Gove names both Dominic Cummings and Douglas Murray among those whose conversations and ideas helped shape his thinking.

Rating: 4 out of 5.

21. First Confession: A Sort of Memoir by Chris Patten

Penguin | 2017 | Hardback | 320 pages

A man who’s been there at pivotal moments: Chairman of the Party (winning the 1992 election, but losing his own Bath seat), the last Governor of Hong Kong, Chairman of the Independent Commission on Policing for Northern Ireland (pursuant to the Good Friday Agreement) and Chairman of the BBC Trust (when the Jimmy Savile scandal broke). Absolutely captivating.

Rating: 4 out of 5.

22. Party Games by Fiona Cuthbertson

Blossom Spring | 2020 | Paperback | 316 pages

Fiona’s first novel addresses love and corruption in the seat of power – from a female perspective. However, for anyone – of either sex, who has worked in Parliament or on Whitehall, I believe they will enjoy this – and perhaps associate with some of the content – and look forward to her second book, which is in the works.

Rating: 3 out of 5.

23. Great Again: How to Fix Our Crippled America by Donald J. Trump

Simon & Schuster | 2016 | Paperback | 208 pages

I didn’t read this in 2016, however I decided to now since he’s seeking re-election. In a similar vein to ‘The MAGA Doctrine’, you get a better feel what the 45th President of the US does and doesn’t believe, but this time you get to judge him on his record in office as well as in business. I wonder if Boris has read it too (“get it done” p.123 and “shovel-ready projects” p.165)?

Rating: 3 out of 5.

24. The Picture of Dorian Gray by Oscar Wilde

Penguin | 1994 | Paperback | 256 pages

A friend of mine bought this for my 18th birthday (I’m not sure what she was hinting at) and, though I’ve watched the 2019 film adaptation, I’ve never got round to reading this gift – until now, during lockdown. Another book I wish I’d read earlier as the writing is beautiful and I’ve a lot to learn.

Rating: 5 out of 5.

25. One Minute to Ten: Cameron, Miliband and Clegg. Three Men, One Ambition and the Price of Power by Dan Hodges

Penguin | 2016 | Paperback | 384 pages

I’m a fan of Dan Hodges, so it wasn’t a difficult choice to pick-up a copy of this book (in 2016), but what was difficult is the first chapter, which I still think is waffle (I decided to give it another go four years later). Get past that first chapter though and it takes off – a smart and unique account of the 2015 general election campaign and the three party leaders.

Rating: 4 out of 5.

26. Why Can’t We All Just Get Along… Shout Less. Listen More. by Iain Dale

HarperCollins | 2020 | Hardback | 304 pages

Great read. I’m not just saying that because we both studied at ‘the very left-wing’ University of East Anglia, worked/interned for the staunch right-winger David Davis MP, nor was his chief of staff/backed him until the leadership hustings in Cambridgeshire… This is “part-memoir, part-polemic about the state of public discourse in Britain and the world today”, and it’s spot on.

Rating: 4 out of 5.

27. Dial M for Murdoch by Tom Watson and Martin Hickman

Penguin | 2012 | Hardback | 384 pages

This is a tale about News Corporation and the corruption of Britain, according to the former Deputy Leader of the Labour Party and active member of the Culture, Media and Sport Committee. My reading this happens to coincide with the BBC airing a new three-part documentary series ‘The Rise of the Murdoch Dynasty’. Both excellent.

Rating: 4 out of 5.

28. First They Took Rome: How the Populist Right Conquered Italy by David Broder

Verso | 2020 | Hardback | 192 pages

Similar to Franzi and Madron’s book Matteo Salvini: Italy, Europe and the New Right (as above), this is a forensic, educational read – written by a left-wing author – especially for non-Italians who want to understand what has been happening in Italy these past three decades. It’s a shame it took until three quarters of the way through to get to the important chapter!

Rating: 3 out of 5.

29. The Line of Beauty by Alan Hollinghurst

Picador | 2005 | Paperback | 512 pages

It’s a classic novel about class, politics and sexuality in Margaret Thatcher’s 1980s Britain. Similar to One Minute to Ten, I struggled with the very early chapters and put it back on the shelf. I picked it up again this summer and made headway. I’m glad I did because it’s quite excellent and clearly deserving of its awards.

Rating: 4 out of 5.

30. The Spirit of London by Boris Johnson

HarperCollins | 2012 | Paperback | 448 pages

Like ‘The Dream of Rome’ this is a interesting and entertaining history of the British capital. This updated version of ‘Johnson’s Life of London’ – which focuses on some very famous figures and some rather obscure ones – includes material following the Jubilee and Olympic celebrations in 2012. I hope the Spirit of the United Kingdom shines through in his conference speech.

Rating: 4 out of 5.

If you have ideas for the group or would like to get involved, please email us.

Just what is now ‘normal’?

GUEST POST: Tony Freeman is a Freelance Thought-Leadership Consultant specialising in financial technology. Follow on Twitter. Connect on LinkedIn

One of the best managers I’ve worked for used to allocate an hour per day for informal thinking and reflection – sometimes he did it alone while other times he chewed the fat with his colleagues in a completely unstructured way. During my professional career, I’ve seen and heard many people confuse activity with productivity. Further, a friend who works in a managerial capacity in the education sector told me that, at the onset of the lockdown, his boss immediately organised seven hours of Zoom calls for his team. That’s not seven hours in total – that’s seven hours every, single, day. He didn’t allow any time for pre-meeting preparation or post-meeting execution – let alone time to think and reflect. The boss, who is the CEO, clearly doesn’t trust his team to do the right thing. Unsurprisingly, his team doesn’t feel comfortable and they are exhausted from being in an artificial meeting environment almost all day, every day.

It will take a while to paint an accurate picture – but, perhaps in a year’s time, we’ll be able to look back and say who had a good or a bad lockdown. The phrase “(s)he had a good war” is little heard nowadays, however, it was commonplace when I was growing up. The example I remember best is Denis Healey, who was Chancellor of the Exchequer and a potential prime minister during the tumultuous mid-seventies. At the beginning of the Second World War, he was a lowly gunner and five years later left the army as a major with an MBE. He was decorated for his bravery for being in charge of the Allied beach landing at Anzio, Italy. And he spoke fluent Italian due to a number of local girlfriends… By most interpretations, he had a good war!

I’ve been keeping a diary since the pandemic first emerged. The most often-cited issue is the NHS. Has it had a good war? My view is that it’s a nuanced answer. With 1.4 million staff and an annual budget of £130 billion it really can’t be looked at as a single cohesive entity. It consumes about 10% of our national GDP. No other entity, public or private sector, comes remotely close.

Some elements of the NHS are in the “could do better” category. NHS logistics failed in the early stages of the pandemic, the provision of PPE was chaotic and it certainly didn’t communicate effectively. At the 2019 General Election, Comrade Corbyn tried to scare us into thinking that the NHS would be sold to US firms. Thankfully, the public wasn’t fooled by this nonsense – but, it does raise the issue of whether it’s an unwelcome idea. Who would you prefer to run the NHS supply chain: NHS bureaucrats with limited international capability and no plan for a pandemic or global logistics wizards with state-of-the-art technology at Amazon? Don’t get me started about NHSX – did they really think they are better at developing apps than Apple or Google? The heroic efforts of our hospital doctors and nurses can’t be allowed to bury these issues.

We are closest to GP services. A recent claim by Telegraph columnist Allison Pearson – that GP surgeries may not re-open until March 2021 – prompted a flurry of responses from doctors who claim to be working just “normally”. NHS England medical director for primary care, Dr Nikki Kanani, said: “General practice is open and has been throughout the pandemic. Whilst consultations may have been offered remotely or virtually to keep patients and staff safe, our practices have been open and offering care.” This is not my experience.

I’m 58 and consider myself fairly digitally savvy. I’m completely OK with telephone and video consultations. For me, in most circumstances, they’re better than face-to-face meetings. I also have a number of close relatives in their eighties with chronic long-term conditions. Most of these people have trouble operating a TV remote control – let alone a WhatsApp video-call on a smartphone. Very few of them actually own or have access to a smartphone! Many have some level of hearing loss, which an aid doesn’t appear to compensate for on the telephone.

Not all old people are technophobes, however it is a prevalent issue. I know old folks who still think the phone is really only for emergencies. A story on the BBC PM show recently highlighted that some old people still prefer to make calls in the afternoon because it’s cheaper than in the morning. (Note for younger readers: this used to be true in the 1980’s). One elderly chap said he only switches on his mobile phone when he wants to make a call. 

GP surgeries closed their doors in mid-March and have only recently started a cautious re-opening programme. Before Covid-19 there were about 26 million GP appointments per month. If you’re elderly the only way you know how to communicate with a doctor is by meeting them in-person. When you meet a doctor, they will routinely assess your body language, your pallor and your general demeanour. How can they do this over the phone? Doctors are expert at listening to what you say and reading between the lines. Many of my elderly relatives will be more honest in the privacy of a doctor’s consultation room than in their own home. They are not accustomed to intimate, private conversations via telephone. The conversation is likely to be a lot more stilted and therefore less productive.

Speaking recently at a meeting of the Royal College of Physicians, Health Secretary Matt Hancock said: ‘From now on, all consultations should be tele-consultations unless there’s a compelling clinical reason not to’. My local GP website says: “You cannot book a face to face GP appointment. Following telephone consultation you may be asked by the GP to attend.” Only 10% of consultations now physically take place. This is a radical change – and hasn’t been properly justified, as far as I can tell. Plus, how much consultation on the issue has been conducted?

Medical professionals need to be protected – but, at what cost? My local authority has an infection rate (in the week to August 21) of 2.1 per 100,000 people. That equated to two people … The physical closure of GP surgeries may have been sensible at the peak of the pandemic, however things have moved on, surely? The medical establishment is very good at pumping out statistics about the number of virtual consultations it’s done. But, have they measured the effectiveness and patient satisfaction recently? It would be good to know. Perhaps it’s time they both thought and reflected.

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This piece was written for our website.

Social housing must be part of building plans to help boost the economy

Aisha Vance-Cuthbert is Co-Director of Conservatives in Communications and Head of Communications at a large housing association

This morning, in Dudley, Prime Minister Boris Johnson will unveil his taskforce ‘Project Speed’ – chaired by Chancellor of the Exchequer Rishi Sunak – aimed at accelerating building and infrastructure projects to get the UK economy moving again as we slowly emerge from lockdown.

This move is welcomed by the construction industry, and those who are both directly and indirectly employed by the sector. However, what we need – in addition to schools, infrastructure and market sale / rent homes – are new social homes for the millions of people who are currently in expensive, temporary and often poor-quality accommodation.

The Government has already signalled that it understands and wants to solve the housing and homelessness crisis, which go hand-in-hand. For example, only last week, the Government announced an extra £105 million in funding to help keep rough sleepers off the streets.

The trouble is, as noble as this sounds, most councils have depleted the cash because of the lack of available social housing. For the most part, the only available option is to place people in expensive nightly-paid accommodation, hotels or bed and breakfasts. And this is exactly why the Government must invest in high quality social homes – to help tackle rough sleeping, solve the housing crisis and save the taxpayer millions.

There’s also a ‘levelling up’ argument. After the general election, I wrote an article for The Times Red Box on why building more social housing would reward millions of voters along the Red Wall. The Conservatives ‘borrowed’ millions of votes from Labour, giving them a significant, working majority.

Specifically, I highlighted a YouGov poll of undecided voters carried out on behalf of the National Housing Federation. It found that 80% of ‘Labour Leavers’ worry about their housing costs. It also found that housing matters more to ‘Labour Leavers’ than crime. In fact, they signalled that housing is the fourth most important issue after Brexit, the NHS and immigration.

I welcome the Government’s ambition to re-boot the economy; creating local jobs and supporting our public services. But, I hope that it will also include building more affordable homes. Building homes – of all tenures – will help kick-start the economy while, at the same time, protecting our public finances.

If you have ideas for the group or would like to get involved, please email us.

This piece was written for our website.

Has BoJo lost his mojo? No, and he’s shovel-ready

Adam Honeysett-Watts is Principal Director of Conservatives in Communications

It’s been almost a year since members elected Boris Johnson as Leader of the Conservative Party and British Prime Minister, and six months since he won a personal mandate from the country – and a stonking majority at that! How is he performing? This piece looks at some of the highs and lows, as well as the future ahead.

The highs

I deal in facts not fiction, so let’s start with the polls. Last December, the UK returned a Tory-led government for the fourth time in a decade: a 44% share of the vote (14m ballots) won him 365 seats* – a Conservative MP for each day of the Gregorian calendar. Today, according to Politico’s Poll of Polls, public support for the ‘People’s Government’ is holding firm.

What’s he achieved vs what did he guarantee? A week after that seismic result in 2019, the Government published its Queen’s Speech, outlining the ‘People’s Priorities.’ Chief among them was Mr Johnson’s pledge to “get Brexit done in January” [2020], which he quickly did. Michael Gove recently confirmed that the UK will “neither accept nor seek any extension to the Transition Period.”

“Extra funding for the NHS” has been enshrined in law and the number of new nurses has increased compared to last year.

Over 3,000 of his “20,000 more police” have been recruited and Robert Buckland has brought about “tougher sentences for criminals”, including the most serious terrorist offenders. “An Australian-style points-based system to control immigration”, as part of a much broader Bill, is due to have its report stage and third reading.

It’s true that millions more have been “invested…in science, schools, apprenticeships and infrastructure,” and that good progress – new consultations and plans to increase investment – has been made towards “Reaching Net Zero by 2050.” All this while not raising “the rate of income tax, VAT or National Insurance.”

The lows

Britain has been transformed by the coronavirus crisis. The number of GP surgery appointments per annum is likely to be down, not up. 310,000 people, including the Prime Minister and Matt Hancock, have tested positive for the disease. Of those, sadly, 43,500 have died – one of the highest figures in the world. It’s inevitable that there will be, and it’s right that – in time – there is, an inquiry. Lessons must be learned.

Because of Covid-19 – and the measures this government has introduced to combat it – UK public debt has “exceeded 100% of GDP for the first time since 1963.”

The death of George Floyd sparked many protests abroad and at home. A minority of people, on both ends of the spectrum, including Antifa, exploited Black Lives Matter, to behave quite irresponsibly. Our politicians have a vital role to play in healing divisions and addressing issues, which is why I – and others – were surprised it took Mr Johnson – the author of a book about his hero – time to speak out.

Number 10’s handling of these events has created a perception – among backbenchers and commentators – that the Prime Minister has misplaced his mojo.

An analysis

So, some clear wins (promises made, promises kept) and some evident challenges, but challenges that can be overcome with a bold and ambitious plan. We’ve done it before and we can do it again.

And yet, if you spend your time talking to Londoners, following the mainstream media and scrolling through Twitter, you’d be forgiven for thinking that the Government was about to collapse at any given moment – that Sir Keir Starmer, by asking a couple of questions each Wednesday and by sacking Rebecca Wrong-Daily, is about to gain 120 seats for Labour. The mountain’s too high to climb.

These are the same people who: predicted Remain would win the Brexit referendum by a landslide, never imagined Donald J. Trump would become US President and thought Jeremy Corbyn might actually win in 2017 (and two years later). The same people who were confident Priti Patel would resign and Dominic Cummings would be fired, and tweet #WhereisBoris on a nearly daily basis.

That said, 44% can be improved upon and regardless of whether there’s any truth in it – perceptions are hard to shake-off. And so, the Government must listen. In particular, No10 must listen to its backbenchers. They are ideally placed to feedback on any disillusionment across the country, before decisions are made. A new liaison between No10 and the Parliamentary Party should be hired.

In my opinion, the appointment would help the Government make sound policy decisions from the get-go and reduce the number of U-turns in the long-run. However, U-turns aren’t necessarily a bad thing. Like subpoenas (writs “commanding a person designated in it to appear in court under a penalty for failure”), they needn’t be seen as negative – rather a means of making right.

This government should also listen to experienced conservatives in communications. We recently polled our supporters and they rated its coronavirus communications strategy 3.18 out of 5. While positive, it’s clear improvements can be made. First-up, was phasing out daily press briefings, which I’m glad it has done. I’d also like to see more women MPs around the Cabinet table at the next reshuffle.

What we need to hear from Mr Johnson tomorrow, in Dudley, is how he’s going to help Britain rebuild itself and win again after the lockdown. I hope he makes us feel proud about our identity and culture and that his vision is aspirational and opportunistic. The British people have put their faith in him before – a few for the first time – and I’m sure they’ll continue to keep it, if he listens and acts accordingly.

*Election data

 2010201520172019
Votes (000s)10,70411,30013,63713,966
% of UK vote36.136.842.343.6
Seats won 306 330 317 365
% of seats won47.150.848.856.2

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This piece was written for our website and has been republished by Politicalite (June 29, 2020).

Post Covid-19: have we and will we change?

GUEST POST: Leon Cook is Founder and Managing Director of Atticus Communications. Follow on Twitter. Connect on LinkedIn

UK GDP fell by over 20% in April, more than three times the drop experienced during the 2008 great financial crisis. The impact of Covid-19 on the health and well-being of individuals, let alone businesses and the global economy is hard to quantify.

And yet the country is focused on getting ‘back to work’. Last month, the government announced the creation of five new taskforces responsible for the safe reopening of some of the country’s key economic sectors. With the easing of lockdown measures, businesses are gradually bringing back furloughed staff and ramping up operations. Just as quickly as we were forced to adapt to remote working, companies across the board are reassessing their workplace and work methods. The Coronavirus hasn’t just changed our office footprint. We are and will hereafter continue to communicate differently.

Corporate responsibility and action

Time and time again, companies are advised on the importance of social responsibility and purpose, yet many fail to fully engage with this process despite the benefits to employee morale, the corporate brand and overall productivity.

A GlobalWebIndex study found that 84% of consumers think that a company’s poor environmental policy could result in them parting ways with that brand. In a world rocked by Covid-19 and the recent Black Lives Matter protests, businesses must recognise that consumers and employees are watching. They must be engaged and communicated with in an empathetic way.  

Leaders must listen – and act

If it wasn’t already the case, Covid-19 has put employee well-being at the forefront of concerns for every business, irrespective of size or sector. Now more than ever, staff need reassurance from corporate leaders. With jobs and livelihoods on the line, employees require transparency and openness from those in-charge. 

In the wake of the recent racial equality protests, businesses globally have taken notice and started to ask themselves – what are we doing wrong? One way of answering this question is by asking employees themselves. Simple top-down messaging on its own is ineffective. There must be genuine two-way engagement. As we transition out of lockdown, messages and programmes of inclusivity and good culture must be upheld – and as such communicated. What has this crisis taught you and changed in respect of your corporate culture?

Engage with government

We are in a period of major change, undoubtedly. We’ve witnessed an upheaval of our societal, political and economic norms. Peacetime interventions by governments across global economies have never been so extraordinary. As we transition through the crisis, it is arguable that the government will and should be more attuned than ever to the needs of industry – the very dynamo that will kick-start our economy.

With the old rules being rewritten, businesses need to be at the forefront of any regulatory changes, especially with Brexit looming. No company is immune. It is vital that organisations use this opportunity to the fullest and engage policymakers effectively, and widely to ensure better and fair policy-making.

Take action

We are witnessing permanent changes across the business world. Organisations must ensure that they are agile and prepared to meet these changes. A renewed focus on improving internal communications will be vital to garnering the respect and trust of employees. Carefully watching and influencing policy will be key to staying ahead of the curve. Companies that can swiftly adapt to an agile style of working will prevail in the post-Covid era.

Covid-19 has changed us forever. The opportunity for business lies in ensuring that this mark is not a scar, but merely a footprint in corporate history. Businesses that continue to operate as they did prior to the crisis will, in the long-run, be eclipsed. Operate with integrity. Put employees first. See the change coming. Communicate.

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This piece was written for Public Affairs Networking.

We’re optimistic about the future, but the MSM must up its game

PRESS RELEASE – IMMEDIATE DISTRIBUTION

A survey conducted by Conservatives in Communications (CiC), the independent and informal industry network for over 435 professionals, reveals that its supporters are optimistic about the future of the sector (7.24 out of 10), with 99% in employment. The positive findings come as the Government looks to ease lockdown measures in the wake of the Covid-19 pandemic. This in spite of 62% feeling that the mainstream media (MSM) is not providing balanced and unbiased reporting. Bloomberg and the BBC ranked as the most trustworthy news brands while Al Jazeera and Russia Today ranked as the least trustworthy.

The group, which is marking one year since it was relaunched by its chair Katie Perrior and principal director Adam Honeysett-Watts, has been encouraging supporters – including 23 parliamentary patrons – to take part in its inaugural Census 2020. In addition to its industry patrons, a new tier of Tory peers and MPs – who have previously worked or have an interest in communications (public affairs, PR, policy, digital, marketing, events, journalism or publishing) – have recently signed-up. The team has also been widened to build out its offering to young conservatives and to get more women involved.

Survey respondents were largely positive about the Government’s original ‘Stay home’ message (4.49 out of 5). They scored all nine aspects of the daily press briefings, such as stage management and inviting the public to submit their questions, as effective; with the Chancellor of the Exchequer recognised as the most impressive performer. That said, there is little appetite for the conferences to become a permanent fixture. Further, supporters were invited to submit ideas for a new slogan or comment on the ‘Stay alert’ message. Of those who did, 69% proposed an alternative, which may have contributed to a lower score of 3.18 out of 5 for the Government’s overall strategy.

Turning to other topics. While 73% of participants benefited from flexible working and / or working from home (WFH) before the pandemic began, 90% will be advocating for this post-lockdown. Perhaps unsurprisingly, supporters do not miss commuting to and from work (77%), and many used this available time to spend with the family and to ‘think’ more about their work. Professionals have adapted quite well to the changes with 44% saying they have been more productive, especially when it comes to producing written materials for both internal and external clients. 42% said they’re more active while 41% have reallocated earnings.

Katie Perrior, Chair of iNHouse Communications and a former Director of Communications at Number 10, said:

“Our supporters have risen to the challenges posed by the country’s response to the global pandemic. That aside, we’re a people industry – our successes are built on networking and relationships. Although the many technologies – for example, Microsoft Teams and Zoom – have worked much better than expected, they are no substitute for face-to-face. Survey respondents cited less time with colleagues (60%) and friends (45%) as reasons they like least about WFH. I too, look forward to seeing my colleagues and clients as well as family and friends, in-person, very soon.”

Adam Honeysett-Watts said:

“We spotted an opportunity to relaunch and grow CiC into a more dynamic, proactive, diverse and transparent resource, and the pandemic has shown how much one is needed. While industry networking is the main reason our supporters joined us and continue to be involved, there is appetite for us to offer more. That includes advertising job opportunities (63%), sharing industry news (61%), connecting with our parliamentary patrons (59%), widening blog content (55%) as well as offering careers advice and mentoring opportunities (50%). Many of these are already in the works, including the latter, where 72% of supporters cited interest in being mentors.”

Note to Editors

You can learn more about the survey and access all of the results here.

As covered by PRWeek.

The art of simple messaging

GUEST POST: Callum Attew is a Senior Account Executive at ENGINE MHP. Follow on Twitter. Connect on LinkedIn

Has the Government been an effective communicator throughout the pandemic? 

The original slogan deployed by Her Majesty’s Government – in response to the coronavirus pandemic – reached every household across all four UK nations. It’s a clear message that conveyed a sense of urgency. It also instilled a sense of duty among the public; that, in order to protect our loved ones, as well as our much treasured NHS, everyone must play their part. 

With Google data (April 5, 2020) showing that retail and recreation movement had fallen by 82% compared to the baseline, it was apparent that the language – leveraged across all advertising channels and lecterns at the daily press briefings – really resonated with the British people. 

Now, we’ve seen this messaging logic before – it’s nothing new. “Get Brexit done” and “Take back control” spring to mind as recent examples of how the ‘rule of three’ has been used to condense seemingly complex issues into digestible pledges. It’s a tried and tested formula that delivers solid results.

As we move through this crisis, and as the strategy to defeat the virus becomes convoluted, there is potential for messaging to become muddied. Indeed, if a slogan is mistaken as a substitute for detail, then the frailties of the communications strategy will be laid bare for all to see.  

When the Government unveiled its new slogan, instructing the British public to “Stay alert, control the virus, save lives”, there was an initial sense of confusion, among the media at least, as to what it wanted the public to do. While it appeared that the clarity of the initial message had been lost, it would’ve been naïve to suggest that the Government had lost control of the messaging. Indeed, as the strategy shifts, it would be detrimental to its success for the message to remain static. 

The Prime Minister’s ‘Address to the Nation’ on Sunday evening, where a new slogan was given its debut, may have initially left the public wanting details to the questions that it raised. However, from a communications perspective it was vital. In pivotal moments in the nation’s history, it is incumbent on any prime minister to go to the people and explain the situation that the country finds itself in and outline how the government intends to guide them through it. This was one of those moments. 

The changes to the strategy had to be understood by everyone – from the 18-year-old in Newcastle, wanting to meet-up with friends, to the 80-year-old grandmother in Nuneaton, who wants to hug her grandchildren. 

This is where building on the Prime Minister’s statement, and the supplementary documents provided by the Government, is vital in providing clarity – in this sense, the messenger becomes just as important as the message. 

On Monday, the Prime Minister was once again flanked by Professor Chris Whitty and Sir Patrick Vallance at the daily press briefing. The public needed reassurance that what is being asked of them is in their best interests and will not compromise their health. Scientific experts are the individuals best placed to provide this message and earn trust.   

The Government is also placing a large degree of trust in the public to take note of the subtle changes to the lockdown period and to respect what is being asked of them when it comes to social distancing initiatives. And, in order to ‘Stay alert’, a large degree of common sense is at play – it would be over fastidious to expect a handbook with a Q&A of every single possible situation that may arise, and such a thing would call into question the relationship between citizen and state. 

So, in answer to the original question – yes, at times government messaging has been incredibly effective. Though, let’s not forget that it has come up against its challenges. Now, as individual UK nations seek to implement different measures, the message is at risk of being confused. Clarity and direction need to be at the heart of future communications. Discipline of message cannot be lost. The health of the nation depends on it. 

I look forward to seeing the results of the CiC Census 2020, but these are my initial thoughts!

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This piece was written for our website.