Has the Government been an effective communicator throughout the pandemic?
The original slogan deployed by Her Majesty’s Government – in response to the coronavirus pandemic – reached every household across all four UK nations. It’s a clear message that conveyed a sense of urgency. It also instilled a sense of duty among the public; that, in order to protect our loved ones, as well as our much treasured NHS, everyone must play their part.
With Google data (April 5, 2020) showing that retail and recreation movement had fallen by 82% compared to the baseline, it was apparent that the language – leveraged across all advertising channels and lecterns at the daily press briefings – really resonated with the British people.
Now, we’ve seen this messaging logic before – it’s nothing new. “Get Brexit done” and “Take back control” spring to mind as recent examples of how the ‘rule of three’ has been used to condense seemingly complex issues into digestible pledges. It’s a tried and tested formula that delivers solid results.
As we move through this crisis, and as the strategy to defeat the virus becomes convoluted, there is potential for messaging to become muddied. Indeed, if a slogan is mistaken as a substitute for detail, then the frailties of the communications strategy will be laid bare for all to see.
When the Government unveiled its new slogan, instructing the British public to “Stay alert, control the virus, save lives”, there was an initial sense of confusion, among the media at least, as to what it wanted the public to do. While it appeared that the clarity of the initial message had been lost, it would’ve been naïve to suggest that the Government had lost control of the messaging. Indeed, as the strategy shifts, it would be detrimental to its success for the message to remain static.
The Prime Minister’s ‘Address to the Nation’ on Sunday evening, where a new slogan was given its debut, may have initially left the public wanting details to the questions that it raised. However, from a communications perspective it was vital. In pivotal moments in the nation’s history, it is incumbent on any prime minister to go to the people and explain the situation that the country finds itself in and outline how the government intends to guide them through it. This was one of those moments.
The changes to the strategy had to be understood by everyone – from the 18-year-old in Newcastle, wanting to meet-up with friends, to the 80-year-old grandmother in Nuneaton, who wants to hug her grandchildren.
This is where building on the Prime Minister’s statement, and the supplementary documents provided by the Government, is vital in providing clarity – in this sense, the messenger becomes just as important as the message.
On Monday, the Prime Minister was once again flanked by Professor Chris Whitty and Sir Patrick Vallance at the daily press briefing. The public needed reassurance that what is being asked of them is in their best interests and will not compromise their health. Scientific experts are the individuals best placed to provide this message and earn trust.
The Government is also placing a large degree of trust in the public to take note of the subtle changes to the lockdown period and to respect what is being asked of them when it comes to social distancing initiatives. And, in order to ‘Stay alert’, a large degree of common sense is at play – it would be over fastidious to expect a handbook with a Q&A of every single possible situation that may arise, and such a thing would call into question the relationship between citizen and state.
So, in answer to the original question – yes, at times government messaging has been incredibly effective. Though, let’s not forget that it has come up against its challenges. Now, as individual UK nations seek to implement different measures, the message is at risk of being confused. Clarity and direction need to be at the heart of future communications. Discipline of message cannot be lost. The health of the nation depends on it.
I look forward to seeing the results of the CiC Census 2020, but these are my initial thoughts!
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