London – this is Basingstoke calling

GUEST POST: Tony Freeman is a Freelance Thought-Leadership Consultant specialising in financial technology. Follow on Twitter. Connect on LinkedIn 

What many people anticipated has happened. J.P. Morgan, an international bank with 16,000 employees based in the UK – spread across Edinburgh, Glasgow, London, Bournemouth and Basingstoke – has made a call on how it will be organised in the post Covid-19 world. Working from home, at least part of the time, is going to be a “more or less permanent” feature of their model. The “rotational model” will see JPM bankers working “one week a month from home, or two days a week from home, or two weeks a month”, depending on the type of business.

I’m a former employee, so perhaps I tend to place too much value on what the bank says. However, I don’t think anyone can deny the firm is a leader with serious heavyweight thinkers at the very top. Who would you prefer to be in The White House – Donald J. Trump or Jamie Dimon?

This news came out on the same day as a BBC report about 50 UK businesses. None – not even one – is planning a full-scale return to pre-pandemic office staffing levels. Simon Jack, BBC Business Editor, called city-centres an “ecosystem” like a coral reef. It’s a good analogy. And he called the situation a cardiac arrest rather than a process of evolution. It’s also being reported that London’s West End is still only operating at 13% of pre Covid-19 lockdown levels. The national level for other cities is 17%. This heart-breaking quote from The Times sums it up: Andrea Oriani wonders if the sandwich bar that he owns in Leadenhall Market will exist come next year. “The City has died,” he said. “We closed in March, thinking it would be a couple of weeks, and didn’t reopen until early July.” In the first week back he took £400. Compare that with a normal £10,000. Last Thursday he took £240 in a day.

I don’t know anyone who expects any sort of return to normality this year. A friend who lives in Kennington says the neighbourhood is busy with people working from home and, in the evening, pubs and restaurants are thriving. Moorgate, just five tube stops away, is empty. Inflexion-point is an over-used phrase, but this is surely where we’re at. Public transport and the catering/ hospitality segments that solely rely on office workers in the City and West End are in a death spiral. Tragically, I’m not sure there’s anything that can be done.

Are there any positives? Well, yes. Discussing the situation with friends who, like me, haven’t set foot in central London for six months we bemoaned the loss of many things. Office banter, gossip, meeting friends from overseas offices etc., we yearn for a sense of community. Working remotely may well be efficient, however, it can also be soulless at times.

I live in Church Crookham, Hampshire. It’s in the Hart district, which is regularly voted as the best place to live in the country. It didn’t earn its reputation because of its restaurant diversity. My neighbours seem to have an unquenchable appetite for either Italian or Indian food. America may run on Dunkin Donuts – around here it’s pizza and chicken tikka masala. The only standout is our excellent Nepalese restaurants – a legacy of the Gurkha Regiment formerly being based here. We don’t have any Japanese, Lebanese or even Mexican restaurants.

So, my passion for exploring new cuisines has in the past been partly sated by the London food-truck scene. At my old office near Liverpool Street station, we were quite spoilt for choice. Thursday night events at Spitalfields Market were enormous fun too. I’ve even watched open-air salsa dancing while eating spicy Argentinian Empanadas and drinking beer brewed in Rotherhithe. You can’t do that on a Zoom call…

I have a suggestion. Perhaps J.P. Morgan could organise a food-truck event in the car park at their office in Basingstoke? If we can’t or won’t go to London, then they must come to us. Family members tell me that Milton Keynes (where 30,000 people are estimated to be WFH instead of commuting) and mill houses in Sheffield would love some food diversity. Looking forward to it.

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This piece was written for our website.

The message is central: government comms in a post-Covid world

GUEST POST: Eliot Wilson is Co-Founder of Pivot Point and a former House of Commons Clerk. Follow on Twitter. Connect on LinkedIn

Only the most loyal and optimistic Downing Street hanger-on would now argue that the Government has had ‘a good war’ when it comes to the media handling of the pandemic. The failings of the Number 10 operation and the Government Communication Service more widely have been laid painfully bare almost day by day: confusion, changing vocabulary, unclear advice and an inconsistent cast. For every unexpected star like Professor Jonathan Van Tam, the deputy Chief Medical Officer, there has been a Priti Patel, announcing proudly that shoplifting has fallen while retail has been largely closed for business.

In any event, Number 10 has decided to respond to this series of failures, and has hit upon a structural review. The Government’s media operation will be centralised in Downing Street and the Cabinet Office, and the daily briefings, deemed by some a success – “event TV” was one phrase I have heard – will be built upon. Most excitingly, for a media built on the cultivation of personality, there will be an “experienced broadcaster” selected to present these briefings, who will be the face of the Government to many people. It will be a political appointment, and insiders say they would like a woman to get the job.

This is obviously a potential revolution in how the government communicates. If the briefings are televised, even if only in highlights, and feature heavily as soundbites on the news of the day (and they will), the new ‘spokesperson’ will, after the Prime Minister, be probably the most recognisable person in the administration, certainly the one with the most airtime. She (let’s assume Downing Street has its wish) will be in charge of media relations, with a powerful influence over the news agenda on a daily, if not hourly, basis, but she will also have a direct line of communication with the voting public. That is a hugely powerful platform.

Critics have already dismissed this move as ‘presidential’ and an Americanised gimmick. That’s hardly a vote of confidence to look at the hapless succession of White House press secretaries in recent years – Sean Spicer? Sarah Huckabee? The scrappy-but-ineffectual incumbent, Kayleigh McEnany? – and, while handsomely paid, they have not lasted nor had much influence.

The brightest star was Anthony Scaramucci, director of communications for all of 11 days (and with whom I have worked a little). The Mooch is a different kettle of fish: voluble, outgoing, eccentric; self-made, self-assured and self-confident. He was too big, too outrageous, a beast to be kept in the Trump circus for long. Personally – I found – he is affable, courteous and charming, but too quickly he was the message and not the medium. He is now one of the president’s most avowed and entrenched opponents on the Republican side of the aisle.

Traditionalists in the UK dislike the bright clothes and snowy-white teeth of American political staffers, and dismiss them as lightweights. By their logic, as on the Potomac, so by the Thames. Maybe, maybe not. It is perfectly conceivable that the Government might find a respected and serious media figure with genuine heft: the mighty Emily Maitlis might not be ideologically simpatico but would be a formidable hire, Fiona Bruce and Victoria Derbyshire both have impressive CVs and skills, and one can imagine Sophie Raworth or Kirsty Wark ably controlling a rowdy press pack. So we should not write this off ad hominem (or ad feminam).

What should concern people is the structural change in the way the Government speaks to people. If there is a single figure with a daily communion with millions of voters, what does that say about the supposedly inviolable practice of ministers making statements in Parliament, to which they are accountable? How much more comfortable would HMG be delivering brightly wrapped nuggets of good news to a selected audience than have a member of the Cabinet slog through an hour of questions from Members of Parliament after an oral statement?

And how far does influence run both ways? Would this new spokesperson begin to be involved in the creation and shaping of policy as well as its presentation and delivery? Good PR practice says that your comms team should be engaged right from the beginning, able to contribute to a project as part of an organic whole. Is the same true for Whitehall? Would the new figure sit ion on policy-shaping meetings, advising from the outset what might and might not ‘fly’? That would be a major point of interest for Whitehall scrutineers like the excellent Institute for Government.

No-one with any experience in public relations or comms would say the Government’s media operation is flawless. It’s arguably not even very good, and some hard thinking (and new hires) are almost certainly needed. But that doesn’t make any change the right change. This idea of centralisation round a new figurehead would make me uneasy if I were a civil servant, a MP or a journalist. Be careful what you wish for.

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This piece was written for The Telegraph.